30-Day Money-Back Guarantee for Any Reason

For products purchased on the official JOYYTECH website, undamaged products can be returned for a full refund within 30 days of purchase. This does not include bulk orders, which are not refundable. (Note: Ordering more than 10 units of a product will be considered a bulk order.) Once the returned item(s) arrives at the address provided by the JOYYTECH Customer Support Team, the refund process will begin.

Returns Must Include:

• The returned product must be in its original condition - unopened. Otherwise, the return will not be accepted.
• Photos/videos showing the condition of the product and its packaging
• Returns may be rejected if items do not meet above requirements

Return Policy Notes:

• Returns for discounted products will only be refunded at the discounted value.
• For non-quality related returns, the buyer is responsible for shipping costs.
• JOYYTECH refunds only the cost of the product itself for non-quality related returns.
• Returns may be rejected if items do not meet the above requirements.

For warranty information regarding products purchased on third-party platforms such as Amazon or through JOYYTECH’s authorized distributors and retailers, please refer to their warranty policy. It is recommended to contact the JOYYTECH Customer Support Team directly before returning items to confirm if a return is the best option.